Terms of Service

Terms of Service

These Terms of Service govern your use of vaelinatelier.com and all purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Definitions

For the purposes of these Terms of Service:

  • "Company," "we," "our," or "us" refers to Vaelin Atelier.

  • "Customer," "you," or "your" refers to any person purchasing products through our website for personal, non-commercial use.

  • "Website" refers to vaelinatelier.com.

  • "Order" means any purchase placed through our online store.

  • "Products" refers to all goods offered for sale on our website.

2. Company Information

Company Name: Vaelin Atelier

Website: vaelinatelier.com

Customer Support: info@vaelinatelier.com

3. Acceptance of These Terms

By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website.

4. Products & Pricing

We make every effort to ensure that product descriptions, images, prices, and availability are accurate.

However:

  • Product colours may vary depending on your screen or device.

  • Minor variations in appearance or packaging may occur.

  • Prices and product availability may change without prior notice.

  • We reserve the right to correct pricing errors or inaccuracies at any time.

5. Orders

Once you place an order, you will receive an order confirmation by email.

This confirmation acknowledges receipt of your order but does not constitute acceptance of the order.

We reserve the right to refuse or cancel any order in cases including, but not limited to:

  • Suspected fraud

  • Incorrect pricing

  • Product availability issues

  • Payment authorization problems

  • Violation of these Terms

If payment has already been received for a cancelled order, a full refund will be issued.

6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Eligible products may be returned within 30 days of delivery, provided they meet our return conditions.

Refunds are issued after returned items have been received and inspected.

For complete details, please refer to our Return & Refund Policy.

7. Shipping & Delivery

Estimated shipping and delivery times are provided as guidelines only.

While we work with trusted shipping partners to deliver orders promptly, delays may occur due to circumstances beyond our control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

Risk of loss transfers to the customer once the package has been delivered to the shipping address provided during checkout.

8. International Orders

Customers ordering from outside their home country may be required to pay customs duties, import taxes, or other government-imposed fees.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Vaelin Atelier is not responsible for customs delays, import restrictions, or additional charges imposed by local authorities.

9. Payments

All payments are processed securely through trusted third-party payment providers.

By submitting your payment information, you authorize the payment provider to charge your selected payment method for the total order amount.

We reserve the right to cancel or refuse any transaction that appears fraudulent or unauthorized.

10. Product Quality

We aim to ensure that every product meets our quality standards.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number together with clear photographs of the issue.

Normal wear and tear, accidental damage, misuse, or improper care are not covered.

11. Intellectual Property

All content available on this website, including but not limited to text, images, graphics, logos, branding, product designs, and website content, is the property of Vaelin Atelier or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Vaelin Atelier shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

13. Complaints

If you have any questions, concerns, or complaints regarding your order or our services, please contact us.

Email: info@vaelinatelier.com

Please include your order number and a detailed description of your enquiry. We aim to respond as quickly as possible.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes become effective immediately upon publication on this website. Continued use of our website after changes have been published constitutes acceptance of the updated Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Vaelin Atelier operates.

Any disputes arising from these Terms shall be handled by the competent courts of that jurisdiction, unless otherwise required by applicable consumer protection laws.

Contact

If you have any questions regarding these Terms of Service, please contact us:

Vaelin Atelier

Website: vaelinatelier.com

Email: info@vaelinatelier.com