Shipping Policy

We want your shopping experience to be as smooth as possible. Below you'll find everything you need to know about order processing, shipping, tracking, and delivery.

Shipping Overview

Order Cut-Off Time: 3:00 PM (PDT)

Processing Time: 1–3 business days (Monday–Friday, excluding public holidays)

Estimated Delivery: 5–10 business days after dispatch

Shipping Cost: Free standard shipping on all orders within Canada.

Once your order has been shipped, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.

Processing Your Order

After your order is placed, our team carefully prepares it for shipment. Most orders are processed within 1–3 business days.

During busy periods, holidays, or promotional events, processing may take slightly longer. We appreciate your understanding and always do our best to ship your order as quickly as possible.

Orders are processed on business days only (Monday through Friday).

Delivery Information

Once your order has been dispatched, delivery generally takes between 5–10 business days.

Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, or shipping carrier delays. While we work with trusted delivery partners, we cannot guarantee exact delivery dates.

Tracking Your Order

As soon as your package leaves our warehouse, you'll receive a shipping confirmation email containing your tracking details.

Tracking information may take up to 48 hours to become active after your order has been shipped.

Shipping Delays

Occasionally, deliveries may take longer than expected due to circumstances outside our control, including:

  • Severe weather conditions

  • Customs inspections

  • High shipping volumes during holidays

  • Carrier-related delays

  • Incorrect or incomplete shipping information

If your order experiences an unexpected delay, we'll gladly assist you whenever possible.

Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice a mistake, contact us as soon as possible. If your order hasn't been processed yet, we'll do our best to update the address.

Unfortunately, once an order has been shipped, we cannot guarantee that any address changes can be made.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If you cannot locate your package, we recommend:

  • Checking around your property

  • Asking household members or neighbours

  • Contacting the shipping carrier

  • Reaching out to our support team for assistance

Although we're happy to help investigate delivery issues, we cannot guarantee replacements or refunds for packages confirmed as delivered by the carrier.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs. We have no control over these fees and cannot predict their amount.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and its packaging

Our team will review your request promptly and work towards the best possible solution.

Need Help?

If you have any questions regarding your order or shipping, our customer support team is always happy to help. Please contact us through our Contact page, and we'll get back to you as soon as possible.